Emma Hart Acupuncture

By booking an appointment, you agree to the following terms:

1. Booking and Payment

Appointments are confirmed once booked through my online system or directly with me. Payment is due at the time of your appointment unless otherwise agreed in advance.

2. Cancellations and Missed Appointments

I kindly ask for at least 48 hours’ notice for cancellations or rescheduling. Cancellations made with less than 48 hours’ notice, or missed appointments, will be charged at the full session fee. You can find the full cancellation policy here.

3. Scope of Practice

I practise acupuncture within the traditional East Asian medicine framework. I do not offer a diagnosis of Western medical conditions, and my services are not a substitute for medical care from your GP or other licensed healthcare providers. I encourage all clients to consult with their doctor regarding any medical concerns.

4. Client Responsibility

Clients are expected to provide accurate and up-to-date information regarding their health, medications, and relevant history. Please do not attend your appointment if you are under the influence of alcohol or recreational drugs, or if you have symptoms of a contagious illness.

5. Right to Decline or Discontinue Treatment

I reserve the right to decline or discontinue treatment where it is deemed clinically inappropriate or where professional boundaries are not respected. My priority is always to ensure safe, respectful, and ethical care.

6. Changes to Terms

These terms may be updated from time to time to reflect changes in practice, regulation, or service provision. The most current version will always be available on my website.

7. Governing Law

These terms are governed by the laws of England and Wales.

8. Covid-19 and Infection Control

I remain committed to providing a safe and hygienic treatment environment. Infection control measures are in place, including regular handwashing, cleaning of the clinic space between appointments, and the use of single-use needles and clean linens.
If you are unwell — particularly with symptoms of Covid-19, cold, or flu — please contact me as soon as possible to reschedule. You will not be charged for cancellations due to illness.

This policy may be updated in line with current public health guidance.